FAQ
GENERAL INFORMATION
What's New?
How much can I get back?
How do I get started?
How much can homeowners expect to save in terms of annual energy use and greenhouse gas emissions?
If I want to sell my home after I have completed my upgrades can I get a certificate from the government to show that my home is energy efficient and that this work has been undertaken?
Will personal information about my home be secure and protected?
Where can I get more information about the Ontario Home Energy Savings Program?
If you still have questions after reading this website, please call the Ontario Ministry of Energy and Infrastructure Call Info Line at 1-888-668-4636 for more information about the Ontario Home Energy Savings Programs.
The Ontario Home Energy Savings Program rules match the ecoENERGY federal program rules. However and due to the fact that Natural Resources Canada may make occasional changes to its program rules, please refer to NRCan's website at www.ecoaction.gc.ca/homes or call 1 800 O CANADA (1-800-622-6232) or TTY 1-800-926-9105 for the most up-to-date program and grant eligibility information.
ELIGIBILITY
What is an example of a retrofit project that is eligible for Ontario Home Energy Savings Program?
Example 1: Eligible for Grant
- You are interested in saving money by improving the energy efficiency of your home.
- Since you must have an energy evaluation conducted to qualify for a grant under the Ontario Home Energy Savings Program, you hire the services of a Natural Resources Canada certified energy advisor in your area, who visits your home and conducts a basement-to-attic energy audit/assessment in your home.
- Your energy advisor sends you a home energy evaluation report and submits an audit grant application on your behalf. You will receive up to $150 from the Province of Ontario to offset the cost of the pre-retrofit audit.
- Based on the evaluation report you received from the advisor, you decide which energy upgrades you want to do and determine that you could receive a grant of up to $6,000 ($3,000 from the Ontario and $3,000 from the federal government). You proceed with your energy retrofits.
- Once you have completed the work, you contact your energy advisor to perform a post-retrofit evaluation to confirm your home's new energy rating and to submit another grant application on your behalf. You will then receive one retrofit grant cheque from the Government of Canada, and another matching cheque from the government of Ontario.
- You keep your paperwork, including receipts, to claim expenses that could be eligible under the Government of Canada's temporary Home Renovation Tax Credit.
What is an example of a retrofit project that is NOT eligible for Ontario Home Energy Savings Program?
Example 2: Not Eligible for Grant
- You have heard there are grants available to improve the energy efficiency of your home.
- You decide to replace your windows and a patio door where you think your home is losing heat.
- You have them installed learn that you are not eligible for a retrofit grant because a pre-retrofit energy evaluation was not performed before the windows and doors were installed.
- However, you are still eligible to claim the Home Renovation Tax Credit. You should keep your paperwork, including receipts, to claim expenses that could be eligible under the Government of Canada's temporary Home Renovation Tax Credit.
What types of properties are eligible for a grant?
I recently built (or am building) a house. Am I eligible for a grant?
Do existing homes and multi-unit residential buildings of any age qualify?
Does municipal housing also qualify?
I rent a house. Can I participate?
Yes, any rental property that meets the eligibility criteria can participate.
Please note: It is the property owner who is eligible for the rebate. Please speak with your landlord if you wish to participate.
I own rental properties. How much am I eligible for?
Is Aboriginal housing eligible under the program?
Why is a high-rise residential property excluded from the program?
I live in a condominium town home, can I participate?
Is co-op housing eligible?
I am not a Canadian citizen, but I own rental properties in Ontario. Can I participate and receive a rebate?
If I complete a pre-and post-retrofit audit, am I eligible for both, a provincial and federal rebate for the retrofit work I completed?
Can a homeowner apply for the rebate more than once for the same property?
For the audit grant component of the Ontario Home Energy Savings Program: You can only receive the audit grant of up to $150 once for the same property during your time of property ownership. This grant offsets the cost of your pre-retrofit home energy audit.
For the retrofit grant component of the Ontario Home Energy Savings Program:
You have 18 month after the pre-retrofit audit to complete the retrofit work and a post-retrofit audit. You will then receive the retrofit grant of up to $10,000 after the post-retrofit audit. Once you have completed this post-retrofit audit, you can re-enter the program using the post-retrofit audit as a baseline to perform more work within a new 18-month deadline, provided that you do not exceed the maximum grant of $10,000 per dwelling unit. To re-enter the program, you must first contact your energy audit service organization to register for a new 18-month period.
Are multi-unit residential buildings (MURBs) assessments available in all regions?
Are grants and incentives available for the construction of energy efficient new homes?
When is a recreational property eligible for a retrofit grant?
I own an older mobile home in a trailer park where I rent the land. I have lived in it for several years and I want to know the definition of a fixed foundation to qualify for a grant. It sits on timbers, is skirted and has never been moved.
When the homeowner owns and occupies a mobile home but rents or leases the lot (i.e., mobile home park), the home is eligible for the Ontario Home Energy Savings Program, provided it is on a permanent foundation. A mobile home can be considered permanently fixed if it sits on a foundation of concrete, wood or steel (i.e., a mobile home on wood cribbing with a plywood or vinyl apron would qualify though regional requirements may negate use of aprons); it is structurally complete with entire plumbing, heating and electrical services installed and permanently connected to the appropriate electrical utility service, fuel service, sewer or septic service and water delivery system/service Its towing apparatus and axle must have been removed as per regional requirements.
The mobile home owner must show his or her property tax bill as required for the Ontario Home Energy Savings Program application process.
Does a floating home qualify under this program?
If a former school, church or commercial property is converted into a permanent residential property, is it eligible for a retrofit grant?
AUDIT GRANT COMPONENT
What does a Home Energy Audit consist of?
What does a Home Energy Audit tell you?
If I got my audit prior to the provincial program announcements, do I still qualify for the rebate?
When can I apply for the audit rebate?
How much do audits cost?
I won a free home energy audit service at a contest. Can I still receive the audit grant?
My realtor offered to pay for my home energy audit as part of the promotion of his service. Can I still receive the audit grant?
My realtor offered to pay for my home energy audit as part of the promotion of his service. Will my realtor receive the audit grant?
Do I get the rebate for the audit even if I do not retrofit my home?
I own a Multi-Unit Residential Building (MURB), do I receive a higher grant amount for the energy audit of my MURB?
I own several residential properties that are separate from each other, how much energy audit grants can I receive?
Do I have to use the same energy audit company for the pre and post-retrofit audit? What happens if the company that performs my first (pre-retrofit) energy assessment no longer offers the service when I am ready for my post-retrofit audit?
In most cases, the same audit company will do both your pre and post-retrofit home audit. If your audit company no longer offers the service when you need to do your second (post-retrofit) audit, you can call another audit company.
Your new energy advisor will need to provide some key information to Natural Resources Canada in order to get your electronic file. That information includes: your file number (located on the top right-hand corner of the first page of your Energy Efficiency Evaluation Report), your name and address as it appeared on your first report and your phone number. Once your new energy advisor has your file, you can schedule your post-retrofit audit.
If the energy advisor is also a retrofit contractor, has Natural Resources Canada also licensed him/her to do retrofit work?
If I undertake a pre-retrofit audit with a licensed service organization, and I sell my property before I complete the recommended retrofits, is the pre-retrofit audit transferable to the new owner?
How do I choose an energy advisor?
How long will the energy assessment take?
Is there any obligation to purchase products or services from the service organization?
Do I have to make any preparations before the energy advisor visits my home?
The energy advisor will need access to every room in the house, in addition to the attic and any crawl spaces that may exist. Please be sure to clear the area around these access points before the energy advisor arrives.
Also ensure that the hatch or door to the attic is not sealed as accessing the attic is an important part of both the first evaluation and the evaluation that is done once retrofits are complete. In addition, please make sure not to use any wood-heating appliances, such as fireplaces or wood stoves, at least 24 hours prior to the evaluation and clean the appliances before the evaluation.
Do I get an energy rating of my house?
RETROFIT
How much do the upgrades covered by the Ontario Home Energy Savings program cost?
What sorts of renovations are done?
Typical improvements include:
- "Weatherizing" a home by installing weather stripping and sealing leaks with caulking.
- Replacing the furnace, boiler and air conditioner with new high efficiency models.
- Adding insulation to attics and basements.
- Replacing old windows with new energy efficient ones.
- Installing a domestic solar hot water system.
Are the grants based on how much I spend for upgrades?
Is the retrofit rebate taxable?
If I do the retrofit myself, how do I get my rebates??
Even if you do the work yourself, you still need to get the two required energy audits — one before you start and one after your renovations are complete. Both audits must be done by a licensed energy advisor. Your energy advisor will submit the paperwork for the rebates on your behalf.
Remember to keep a copy of the invoices for the materials purchased for the upgrades as you may be asked to submit a copy to Natural Resources Canada. Homeowners are responsible for ensuring that they obtain all necessary permits and meet all municipal and provincial requirements.
What happens if I am not satisfied by the retrofit work completed?
I have heard that professional renovation companies can apply to be licensed, allowing them to deliver my Home Energy Audit as well as provide my renovation services. Is this true?
I already started my renovations, can I still apply for a rebate?
Can a homeowner apply for the rebate more than once for the same property?
If I decide to do more upgrades after obtaining a retrofit rebate, can a further rebate be obtained?
My furnace (or boiler) broke down. Am I still eligible for a grant?
Effective October 15, 2008 until March 30, 2009
Yes, in the case of an emergency furnace replacement (furnace or boiler) during the period noted above, the property owner must call a service organization within three business days of the system replacement to schedule a pre-retrofit assessment, and the assessment must take place within 30 days of the new heating system installation.
In order to qualify for a grant, you must keep sufficient information regarding the older furnace (see eligibility criteria and process below).
Calling a service organization LATER THAN three business days after the heating equipment has been replaced will not be considered for a retrofit grant.
Eligibility criteria
As a rule, property owners are required to have an ecoENERGY pre-retrofit evaluation performed prior to replacing or installing anything, including heating equipment, if they want that upgrade to become eligible towards a grant.
However, NRCan has an Emergency Furnace Replacement policy specifically to assist property owners who are faced with replacing their heating equipment for health and safety reasons:
1. the heating system must have been 'red tagged' or deemed unsafe by the utility, service technician or building inspector; or,2. the furnace cannot be repaired and must be replaced.
Process for qualifying for a grant
Please read and follow these instructions carefully:
The existing equipment must be replaced with equipment meeting the requirements listed in the ecoENERGY Retrofit – Homes program Eligible Improvements/Retrofit Table.
In addition, new gas-fired furnaces MUST have an efficiency (AFUE) of 94% or better and oil-fired furnaces MUST have an AFUE of 85% or better to qualify under the emergency heating equipment replacement.
A copy of your invoice for the new heating system should include the following information and given to the energy advisor at the time of the pre-retrofit evaluation:
1. Supplier's business name, address and phone number Date of installation2. Manufacturer's name and model number of heating equipment; and
3. The AFUE of the product or a note indicating that it is ENERGY STAR qualified.
4. The heating contractor must provide you with information about the equipment being removed, and you must give this information to the energy advisor at the time of the pre-retrofit evaluation:
- Fuel type (natural gas, propane or oil)
- Type of system (forced air, hydronic or radiant)
- Type of venting (e.g. chimney, side vent, barometric damper)
- Manufacturer's name and model number of heating equipment
- Rated efficiency, output, input from the nameplate
- Last upgrade, if any (e.g. oil burner gun/assembly)
My air conditioner broke down. Am I eligible for a grant?
PAYMENTS
How does the grant cheque process work?
Once you have completed your pre-retrofit home energy audit, your energy advisor will complete audit grant application forms, present them to you for your signature and then submit them for processing on your behalf. Your energy advisor will also submit a file in electronic format to Natural Resources Canada within 30 days. NRCan will then transfer the file to Ontario for the province to process the audit grant cheque.
Once you complete your retrofit work within 18 months and finish the post-retrofit audit, your energy advisor will complete the retrofit grant application forms, present them to you for your signature and then submit them for processing on your behalf. Your energy advisor will send another electronic file to Natural Resources Canada within 30 days. NRCan will issue you the federal retrofit grant cheque of up to $5,000 and transfer the file to Ontario. Ontario will then issue you a matching retrofit grant of up to $5,000.
How long does it usually take for an audit or retrofit rebate to be issued?
Who do I call if I have not received my grant cheque?
Who do I call if I have not received my grant cheque?
For provincial grant cheques, please call the Ontario Ministry of Energy and Infrastructure Call Info Line at 1-888-668-4636. Please provide your name as it appears on the property tax bill, your audit or retrofit file number, the property address, your e-mail address or phone number, and whether you are inquiring about your audit or retrofit grant cheque. The operator will forward this information to the grant cheque processing office to check the status of your grant cheque.
For federal rebates, please call toll-free 1-800 O-Canada (1-800-622-6232) or 1-800-926-9105 for the hearing impaired.
OTHER INCENTIVES
Can I claim the Home Renovation Tax Credit and receive an Ontario Home Energy Savings Program grant?
If I claim the Home Renovation Tax Credit will I automatically get the Ontario Home Energy Savings Program grant?
No. To qualify for an Ontario Home Energy Savings Program grant, you must first have an energy audit/evaluation performed on your home by a Natural Resources Canada certified energy advisor. This evaluation must be done before starting your energy upgrades, and you must perform the improvements according to the recommendations in the pre-retrofit evaluation report you received from the energy advisor. A post retrofit audit/evaluation must also be done after your upgrades.
For example, replacing your furnace with a 90% AFUE furnace will be eligible for the HRTC but not the ecoENERGY Retrofit – Homes grant or the Ontario Home Energy Savings Program. Similarly, increasing the insulation in your attic to R-40 will be eligible for the HRTC but not the ecoENERGY Retrofit – Homes grant or the Ontario Home Energy Savings Program, where a target of reaching 50 percent is required.
Don't be left out, proceed with your energy assessment NOW if you plan on undertaking any energy related improvements.
How can I apply for the retail sales tax (RST) rebate on renewable installations?
Where can I obtain more information about the Ontario Power Authority and federal programs that may provide additional rebates?
You can obtain more information, as follows:
- For information on federal retrofit rebates visit the federal government's website at www.ecoaction.gc.ca or call toll-free 1-800-O-Canada (1-800-622-6232) or 1-800-926-9105 for the hearing impaired.
- For information on Ontario Power Authority retrofit rebates visit the OPA website at www.powerauthority.on.ca and follow the link to OPA Conservation or call the OPA's Conservation Information Line at 877-797-9473 or toll free at 1-800-797-9604.
- For information on Electric or Gas Company incentives, contact your local utilities directly.